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Help Desk Support Request


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Welcome to Technology Services.  In order to provide the best support district-wide, we ask that you perform the following basic troubleshooting before requesting additional assistance.

  • Restart the machine
  • Check all connections on the machine to make sure each is secure
  • For Novell Login: 
  • Remember to TAB between Username and Login
  • Teacheruser/Lincolnuser do not have a password

Once you've completed the above steps, please enter a Help Desk Support Request.

To request access to a blocked website, please complete an Internet Filter Exception Request Form.

Lincoln Technology Services no longer supports the following software applications:

  • Internet Explorer 6
  • Microsoft Publisher

If you visit Zamzar.com you'll find a useful website which offers free file conversion for many file types, including Microsoft Publisher. You'll be able to upload a .PUB file and they will e-mail you the converted .PDF, .DOC, .RTF etc file you requested.

RESOURCES

Technology Support Docs

MacBook Printer Setup for ET

MS 2007 Converter

How to Set Up Google Mail on a Mac

Installing Lexia on Student Computers

Transfer Contacts - GW to Google

Transfer GMail Contacts Groups between Users

Website Editor Guide

Creating Elementary Progress Reports

Discovery Education (United Streaming)

DES New User Setup

DES Elementary Science Quickstart

DES MS Science Quickstart

***(DE Streaming Login required to view links )***

Click on the links below to learn more about:

Navigating through Discovery Education  
Learn how to access your Discovery Education services after you log into your account.

Conducting a basic search
Learn how to search for and find videos, images, audio files, and other assets.

Streaming a video 
Learn how to view/play a video on Discovery Education streaming

Using the Image Library 
Learn how to integrate images and photographs into the classroom

The Teacher Center 
Learn about the many resources and features available to teachers

Professional Development 
Learn how to access tools and materials for professional development

 

Phones

Cisco Phone Tutorial

Classroom Resources

http://www.pbslearningmedia.org/

 

Lincoln Supported Plugins

You may have to restart your computer after installing plugins.  Be sure to save and close any documents prior to downloading.

Internet Explorer 8

Adobe Flash Player 10

Primo PDF Convertor

Gadwin PrintScreen

 

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Lincoln Consolidated Schools 8970 Whittaker Road Ypsilanti, MI  48197

734.484.7000 Fax: 734.484.7014

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